Refunds & Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at puresoulslife@gmail.com. Please note that returns will need to be sent to the following address:
MAINATHER, LAKHRI FAZALPUR ROAD,
MORADABAD, 244001,
UTTAR PRADESH, INDIA
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at puresoulslife@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately within 3 days if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In order to assist you promptly, we kindly request that you send us photos showing the damage on the product, along with the tag, and include a copy of the invoice for verification purposes.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item. Please note that custom products are non-exchangeable. Additionally, exchanges must be initiated within 15 days of the original purchase date.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at puresoulslife@gmail.com.
Please note that there are no deductions such as restocking fees for approved refunds. You will be notified via email about the status of your refund once it has been processed.
